DCI has a long 16 year history of providing live customer interactions
We are Committed to quality, have a good reputation, and our value-add mindset delivers real results.
We deliver superior value through effective partnering
- We are known for our flexibility and our results.
- We dig deep into each project offering to discover real needs, we then design solutions that help us exceed our client’s expectations.
Our employees
- Possess a strong work ethic
- Have neutral accents
- Enjoy some of the longest tenure in our industry.
We work hard on your behalf to deliver results once we discover
- Who is to be contacted
- How you want them contacted, and
- What you want us to do.
DCI’s On-Boarding Process ensures we do everything in our power to ramp your project up with fewer issues and a shorter learning curve
Our Checklist contains 16 processes including 10 that directly involve client participation.
- Initial conference call to discuss your needs
- Write script, pull list, write follow-up email
- Send all material to you for approval
- Upon approval, conduct on-board meetings
- Kick-off call with you
- Conduct training, then recap with the callers
- Send you recordings and call disposition report
- Facilitate a call to refine the scripting/message
- Send you leads and reports
- Communicate project end information to you
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Contact: Kyle Largent. Delta Direct Connections, LLC *Your results will vary by project. |
Unlike many other call centers, DCI has experience gained from receiving and making millions of calls over the past 16 years |